Privacy Policy

Here’s a clean, up-to-date Privacy Policy written specifically for your WordPress site, including Fluent Forms, Jetpack, and comment features — and accounting for no cookie banner.

Privacy Policy

Effective Date: [July 14, 2025]

Mountain Lake Public Telecommunications Council, doing business as Mountain Lake PBS, respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, mobile features, and text messaging services.

By using this website, you agree to the practices described below.

1. Who We Are

Mountain Lake PBS is a nonprofit public media organization located at:

Mountain Lake PBS
1 Sesame Street
Plattsburgh, NY 12901
518-563-9770

2. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, email address, phone number, mailing address
  • Donation or payment information (processed by third-party providers)
  • Responses to forms (via Fluent Forms, Microsoft 365, or Google Forms)
  • Mobile number for SMS communication
  • Comments submitted to the site

Technical and Usage Information:

  • IP address, browser type, and device data
  • Pages visited and time spent on site
  • Cookies used by analytics and embedded features
  • Data from third-party tools (e.g., Jetpack, Google Analytics, Facebook Pixel)

3. How We Use Your Information

We use your data to:

  • Process donations and event registrations
  • Send newsletters, updates, and pledge communications (with your consent)
  • Respond to contact requests and form submissions
  • Improve website performance and user experience
  • Monitor website traffic and detect issues
  • Deliver messages via SMS/MMS (see Section 7)

We do not sell, share or rent your information.

4. Forms, Comments & User-Submitted Content

Forms

When you submit a form via Fluent Forms, Microsoft 365, or Google Forms, we store your input securely for processing and follow-up. Sensitive data is never shared outside the organization unless required by law.

Comments

If you leave a comment on the site, we collect the data shown in the comment form, along with your IP address and browser user agent to help detect spam. Your comment and associated metadata may be publicly visible.

5. Cookies and Tracking

We use cookies to support site functionality and monitor traffic. Cookies may be set by:

  • Our own site (for login sessions and preferences)
  • Google Analytics (to measure engagement)
  • Facebook Pixel (to track campaign performance)
  • Jetpack (for traffic stats and performance features)

You can control cookies in your browser settings. We do not display a cookie consent banner.

6. Payment Processing

We do not store credit card or bank details. All donations or purchases are processed securely by:

These services may collect payment data as required to complete your transaction.

7. SMS/MMS Messaging

We may use text messaging for fundraising, event notifications, and donation reminders. By opting into these messages (e.g., during a pledge drive), you agree to:

  • Message frequency may vary
  • Message and data rates may apply
  • Text STOP to unsubscribe
  • Text HELP for assistance

We do not share or sell mobile phone numbers. Mobile opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

8. Embedded Content and Plugins

Pages on this site may include embedded content (e.g., videos, podcasts, maps) from third-party sites. These may collect data, use cookies, or track your interaction — just as if you visited their site directly.

Jetpack and other WordPress plugins may also collect anonymous usage information. We do not control third-party data collection.

9. Data Retention

We retain personal information only as long as necessary for our operations, legal obligations, or donor records. Comments and submitted content may be retained indefinitely unless removed by request.

10. Security

We use reasonable safeguards to protect your data, but no internet-based system is 100% secure. You use this site at your own risk.

11. Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect data from minors.

12. Your Rights

You may:

  • Unsubscribe from email lists
  • Text STOP to opt out of SMS
  • Request to access or delete your data by emailing us at mlpbs@mountainlake.org

13. Changes to This Policy

We may update this policy periodically. Revisions will be posted on this page with a new effective date. Continued use of the site means you accept any changes.

Contact Us

Questions? Contact us at:

Mountain Lake PBS
mlpbs@mountainlake.org
518-563-9770
1 Sesame Street, Plattsburgh, NY 12901